メールが届かないときは?

After inquiries, member registration and purchase an email is automatically sent to the email address you specified. If you do not receive any email, please check the following.

Is the email address you insterted correct?

  • * ドメインの間違い。 例:「@yahoo.co.jp」と「@yahoo.ne.jp」など。
  • * 「-」と「_ 」の違い。
  • * 迷惑メールと誤認され、拒否されている。(※ご利用のサービス会社にご確認ください。)
  • * Domain mistake. Example: [@yahoo.co.jp] and [@yahoo.ne.jp]
  • * Mistyping of [ - ] and [ _ ].
  • * The message has been recognized as spam email and then blocked.
ご利用中のサービスはどちらですか?

* If the email service you are currently using is not reported above, please check the help page of your email service provider.

YAHOO JAPAN メール

Is your “Spoof email block function” active?

“Spoof email block function” is a function that blocks emails that are judged to be result of spoofing activities. In some cases, safe messages too are judged as spoof email and are denied reception.

When also safe messages are blocked by the “spoof email block function” , it is necessary to add the sender email address domain “veraitalia.jp” to the safe list.

How to add an address to the safe list

  • 1. Yahoo!メールトップページ右上の[メールオプション]をクリックし、表示されるページで[なりすましメール拒否設定]をクリックします。
  • 2. 「リストに追加」欄で、[veraitalia.jp]を入力します。
  • 3. [リストに追加]ボタンを押します。
  • 4. リストに追加したメールアドレス(または、リストに追加したドメインを含むメールアドレス)からのメールが、なりすましメール拒否機能の対象外となります。
  • 1. Click on “Mail option” on the upper-right part of the top page of Yahoo mail, then click on “Spoof email rejection settings”.
  • 2. Type “veraitalia.jp” in the “add to list” field.
  • 3. Click on the “add to list” button.
  • 4.Messages sent from the email address that has been added (or from all the email address referring to the domain that has been added) will not be judgeg as spoof email anymore.

Windows Live Hotmail

In some cases, emails from VERA@ITALIA be automatically moved to the spam folder.
Please check if there is any VERA@ITALIA email in you spam email folder, and if so follow the below instructions.

Windows Live Hotmail

Open your spam floder. Please check if there is any email showing “ 【VERA@ITALIA】” in the sender field or in the subject field.

Windows Live Hotmail

If so, please click on the check box beside the email message to select it.

Windows Live Hotmail

Then click on the “this is not spam” button, as indicated by the red line in the image on the left.

Operation is completed.

Gmail

In some cases, emails from VERA@ITALIA will be automatically moved to the spam folder.
Please check if there is any VERA@ITALIA email in you spam email folder, and if so follow the below instructions.

Gmail

Open your spam floder. Please check if there is any email showing “ 【VERA@ITALIA】” in the sender field or in the subject.

Gmail

If so, please click on the check box beside the email message to select it.

Then click on the “this is not spam” button, as indicated by the red line in the image on the left.

Operation is completed.

docomo

It is possible that the account is set for rejecting incoming messages.
In this case it is necessary to authorize “veraitalia.jp” domain for reception.

* The following instruction are for FOMA users.

[iMenu] > [Customer support] > [Settings] > [Advanced settings (email settings)]

  • 1. 「メール受信設定」の「迷惑メール対策」を選択します。
  • 2. 「認証」画面にて、iモードパスワードを入力し、「決定」を選択します。
  • 3. 「受信/拒否設定」を選択して、「次へ」を選択します。
  • 4. ステップ4の「受信設定」に進み、[veraitalia.jp]を[ ]に入力後、「登録」を選択し、設定完了です。
  • 1. Choose [Spam email measures] from [Incoming emails setting]
  • 2. In the [authentication] screen, insert your iMode password and click on [confirm].
  • 3. Choose [incoming messages block settings] and click on [next].
  • 4. Go to step 4 [incoming messages settings], type in “veraitalia.jp” and then click on [register].

au

It it possible that some email messages are being blocked as spoof emails or their reception is being refused.
If the [spoof email block] or the [domain authorization] functions are active, messages from VERA@ITALIA might be
rejected as spoof or spam emails. In this case it is necessary to authorize “veraitalia.jp” domain for reception.

[mail] button > [Email settings] > [Other settings] > [Email filter]

  • 1. 個別設定にある、[8 その他の設定]を選択します。
  • 2. [宛先指定受信]を選択し、[info@veraitalia.jp]を[ ]に入力後、「OK」を
    選択し、ガイダンスに従って登録を行ってください。
  • 1. Choose [8. Other settings].
  • 2. Select [Incoming email address specification] and input
    “info@veraitalia.jp”, then click on [OK] and follow the instruction for
    registration.

softbank

It it possible that some email messages are being blocked as spoof emails
or their reception is being refused.
If the [spoof email block] or the [domain authorization] functions are active,
messages from VERA@ITALIA might be rejected as spoof or spam emails.

In case incoming messages block is active, add “veraitalia.jp” domain to
the [Specified address setting].

In case messages are being judged as spoof emails, please add
“veraitalia.jp” domain to the safe list.

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